Return Policy
THE DETAILS
Our policy lasts for 28 days. If 28 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Please note that all sales are final. To be eligible for a return, your item must be defective, damaged or incorrect. Since our apparel is manufactured at the time of purchase, we cannot accept refunds for items that have been purchased by mistake or deemed to no longer want. If you ordered the wrong size, unfortunately, you will need to place a new order with the correct size. All return shipping is paid by the customer and must be authorized by Ravik before being accepted. Items returned without proper authorization may become invalid and you will be required to pay shipping to have the item returned to you.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 28 days after delivery
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (usually a week).
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@ravikapparel.com and investigate further.
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@ravikapparel.com with your order number and we'll provide steps on how to move forward.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
SHIPPING
If you believe you are eligible for a return please contact sales@ravikapparel.com and we'll gladly help you and provide steps to move forward.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you have further questions please feel free to check out our FAQ or email us at sales@ravikapparel.com with your order number and we'll be more than happy to help out.
