FAQ

The delivery times of the shipping methods we offer are estimates provided by the carriers. So there may be some cases when packages are delivered outside of the listed estimated timeframe. If you think that the package may be lost in transit, make sure you get in touch with our support team no later than 4 weeks after the estimated delivery date. Most orders are processed and delivered within a week if you are located in the USA. If you are located in Canada, depending on customs, it could take a little longer. You can check the status of your order by checking our tracking page. Please note that it may take up to 24-48 hours before tracking information is available.

If you've made a mistake on your order (example: wrong size, style) please contact us as soon as possible, with your order number, at sales@ravikapparel.com and we'll do our best to correct your order or cancel it so you may place a new order. Please not that depending on when you placed the order and contact us for correction, the product may have already been shipped so it is important to reach out to us as soon as possible.

If the address you provided is incorrect or simply does not exist, please contact the courier that has your package with your tracking number and discuss with them what can be done. Unfortunately once we have shipped out the product we no longer have control of the package. If the package is returned to sender due to an issue with the address or delivering the product, you will be responsible for the cost of shipping it to the correct address. If the product is unclaimed after a few weeks, you'll need to reorder the product at full cost.

If you receive a package and contents have been damaged, we ask for photo verification of the damaged goods. Please contact sales@ravikapparel.com with the photo displaying the damaged package/product and we'll gladly send a replacement at no cost to you.

In the rare condition that the package is showing delivered but you are unable to locate it we advise you contact the courier to request where the package was delivered and further information on its location. In most instances, it is found that the delivery was made, but left in an unexpected location - example: "left under table on back porch."

For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. No worries though as we'll cover the costs of the replacement order for you. We do ask first that you contact your local post office/courier of the package with your tracking number as they may be able to help you recover it. If that sadly brings up nothing contact us sales@ravikapparel.com and we'll discuss the next steps.

We are truly sorry that you are unhappy with your purchase, we try our best to ensure that our customers get the best and highest quality apparel that we can offer. If there is an issue with your order please contact us at sales@ravikapparel.com with your order number and we'll do our best to improve your overall experience.

There are a few reasons an order can be returned to sender but most often it is due to an undeliverable address. Other instances include the package being unclaimed at customs or refused/returned by a customer. Once we receive the returned product, we'll contact you with what steps to move forward with and usually, the correct address to resend the product to. New shipping charges will be applied for orders that have been unclaimed at customs, returned by customers, or had an incorrect address originally provided.

We currently ship to Canada and USA. Since we only have a warehouse in the USA, shipping times between Canada and the USA will vary slighlty.

Depending on demand and schedules (order placed on business day vs holiday) We take about 2-7 business days to manufacture our apparel. You would then add shipping times on top of that. As a side note, most of orders are fulfilled and shipped within 3-5 days but occasionally it can take longer.

Yes you can! All orders to be shipped with a FedEx priority level of service are automatically bumped to the top of our fulfillment queue to assure the best possible fulfillment time. This can often cut the fulfillment time in half for orders with an expedited shipping rate! 

You have several shipping options to choose from - they can range from within 1-8 business days (1-20 for international orders) depending on the courier and level of service you select.

Ring-spun cotton is made by continuously twisting and thinning the cotton strands, which makes a very fine rope of cotton fibers. Due to this process, ring-spun cotton results in a stronger weave and a significantly softer feel, higher-end feel. As well, they do not shrink as much as your average 100% cotton shirt

We try to do our best to minimize waste in packaging and source eco-friendly packaging materials. Many of our packaging materials are either recyclable or biodegradable. 

The poly bags used in our packaging are recyclable, biodegradable, 100% virgin polyethylene film, FDA and USDA compliant.

Our apparel is created with the latest in garment printing technology. In addition, our inks are water based and eco-friendly. This makes the feel much softer than traditional screen printed shirts, but just as durable. We’re using CPSIA (Consumer Product Safety Improvement Act) compliant inks, which are required when printing on children's wear 12 and below (Better to be safe then sorry).
We use genuine Brother GT-3, water based pigment inks. GT-3 inks are CPSIA compliant and Oeko-Tex™ certified. Also, GT-3 inks provide a high washing colorfast AATCC rating of 4.

We use Kornit and Brother printers for our standard processing of prints via the Direct to Garment (DTG) method of printing which means we can create photo quality prints.

You may notice some discoloration or off white residue on your apparel. Do not worry! This is a special solution used for printing and can sometimes leave marks during the drying process. These are not stains and will wash off after the first wash cycle. Our apparel is created with the latest in garment printing technology. In addition, our inks are water based and eco-friendly. This makes the feel much softer than traditional screen printed shirts, but just as durable!

The DTG ink in this process is different from the ink screen printers use. Keep in mind that the original manufacturer's care instructions on the shirt label don't take into consideration the DTG printing process.

Be wary of washing and drying on a high setting, especially when the garment is 100% cotton. High-temperature washes can fade and crack the print, and a high-temperature dryer settings can shrink the garment, as well as damage the print. 

In order for you to prolong the life of your custom print, we suggest following the care instructions below:

Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble dry low, or hang-dry for longest life. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean.

As all our orders are manufactured upon order placement, so all sales are final. However, if there is an issue with the apparel that you have received (manufacturing, ripped, wrong product, etc) please contact us and we'll go about fixing that up for you so you can have something you can actually wear! To view entire return policy, please click here.

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Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product is received. For packages lost in transit, all claims must be submitted no more than 4 weeks after the estimated delivery date.  If you are suffering "buyers remorse" unfortunately we do not offer returns/exchanges for that.

All shipping costs, including returns costs are non-refundable.

Shipments outside of the USA may incur customs fees, depending on the destination country. The fee may vary depending on your order value, country limits, and other factors. Customers are responsible for these fees and payments are made directly to the customs agencies or courier if necessary. Orders to Canada have an Int'l Economy Duties paid with tracking option (4-8 business days after fulfillment). This method can be useful for tracking packages so that they're less likely to get lost in the mail.