The delivery times of the shipping methods we offer are estimates provided by the carriers. So there may be some cases when packages are delivered outside of the listed estimated timeframe. If you think that the package may be lost in transit, make sure you get in touch with our support team no later than 4 weeks after the estimated delivery date. Most orders are processed and delivered within a week if you are located in the USA. If you are located in Canada, depending on customs, it could take a little longer. You can check the status of your order by checking our tracking page. Please note that it may take up to 24-48 hours before tracking information is available.